Return Policy

RETURN POLICY

Orders can be returned within 14 days of receiving your order. All returned items must be in new, unworn condition with tags still attached. Items that show signs of wear, washing, odors (such as perfume, smoke, or sweat), stains, damage, or missing tags will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping costs are non-refundable unless the return is due to an error on our part.

Sale & Discounted Items

Discounted items purchased with a discount code or promotion can still be returned if they meet our return conditions. Final sale items and clearance items cannot be returned or exchanged.

Exchanges

We currently do not offer direct exchanges. If you need a different size, please return your item and place a new order for the desired size.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed to the original payment method.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 14 days of receiving your order with photos and details so we can assist you.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, altered, or damaged
  • Items without original tags attached
  • Items with noticeable odors or signs of use
  • Final sale items
  • Gift cards

Contact

To initiate a return or if you have any questions regarding your order, please contact us at:

info@brokenones.eu

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